Training

Training & Development at Olive Tree Dental

The culture at Olive Tree Dental is one that is inviting and encourages collaborative engagement amongst the team, which is what sets us apart from other practices. We don’t just put our patients first; our team is also at the heart of our decisions as well.

We are aiming to pave the way for a new, improved culture of leadership within the workplace that empowers our team to implement service innovations and provides them with training and tools to support them in doing so.

Olive Tree Dental is committed to lifelong learning and the development of all our Dentists, Clinicians, Advanced Practitioners, Nursing, Administrative and Marketing Staff members. We aim to foster a team that demonstrates high standards of clinical knowledge, proactively seeks professional development and thrives in a learning environment.

During the last two years, as the practice has experienced growth and team expansion, management has seen that as an opportunity not only to invest in innovative dental technologies but also to invest in the workforce. As a result of this, the Olive Tree Dental team have been able to make strong strides in personal development, which have, in turn, enhanced patient experience by; improving workflow, communication & internal processes.

Team loyalty and low turnover are great ways we measure how strong we are as a team, and we hope to continue to maintain this for many years to come. Patient satisfaction has been an excellent reference point to really guide us in understanding the value of training, and as a result, we have maintained our 5* Google Review rating and hope to continue to do so.

Valuable training that we have had the opportunity of experiencing during the last year alone as a team has included:

• GBT EMS Airflow® Training – resulting in Olive Tree Dental becoming the first GBT Certified practice in Reading, Berkshire. Which is a game changer in hygiene and our approach to how we implement a preventative dental approach that benefits our patients long-term.
• Ethical Sales & Communication Course – by the infamous Ashley Latter, which has enabled us as a team to become powerful communicators. Our team really takes the time to listen to our patients and understand their needs before creating a bespoke treatment plan.
• Nourish & Flourish – by the charismatic Michael Bentley, which enabled us as a team to work better together and gain a better understanding of how our roles as a team can impact one another. Empathising with our colleagues and our patients has been eye-opening and enhanced both our internal & external communication.
• Uncover Your Hidden Figures & Transform Your Business – by the knowledgeable Richard Collard. This training was valuable to hone in on how to build a patient base that’s right for both the patient and the practice. This helped us focus on monitoring and measuring performance, deciding which tools to use and how to analyse the results, to further improve processes for both the patient and the team.

Each valued member of our team has their own Personal Development Plan, this coincides with the needs of our patients and the practice, but we try to ensure its also tailored to the individual team member and their role within the team. As Benjamin Franklin once said, “An investment in knowledge pays the best interest.” Training isn’t something that we see as a certificate to frame or CPD hours to complete. It’s a vital part of the practice’s long-term investment and growth strategy because only as a team can we truly grow.